❓ FAQs – Frequently Asked Questions

We’ve put together answers to the most common questions our customers ask. If you don’t find your answer here, feel free to reach out to us.

🛍 Orders & Payments

Q: How do I place an order?
A: Simply add your chosen items to the cart, proceed to checkout, and complete your payment securely.

Q: What payment methods do you accept?
A: We accept major credit/debit cards and PayPal.

Q: Do you offer free shipping?
A: Yes! We offer FREE standard shipping on all orders.

Q: How long does delivery take?
A: Delivery usually takes 4–6 business days after processing.

Q: Can I track my order?
A: Yes, once your order ships, you will receive a tracking number by email.

Q: What is your return policy?
A: You may return items within 30 days of delivery if they are unused and in original packaging.

Q: How do I request a return?
A: Contact our support team with your order number and details.

Q: When will I receive my refund?
A: Approved refunds are processed within 7–10 business days.

Q: How can I reach customer support?
A: You can contact us at:
📧 Email: [email protected]
📞 Phone: +44 208 521 0629

Q: What are your business hours?
A: Monday–Friday: 9 AM – 6 PM | Saturday: 10 AM – 4 PM | Sunday & Holidays: Closed