Store Name: LIQUID I.V.
Email: [email protected]
Phone: +44 208 521 0629
Address: 69 Orford Rd, London E17 9NJ, United Kingdom
We want you to be fully satisfied with your purchase. If for any reason you are not, you may be eligible for a return or exchange under the conditions outlined below.
1. Return Period
- You have 30 days from the date of delivery to request a return.
- Items returned after 30 days will not be accepted.
2. Eligibility for Returns
To qualify for a return:
- The item must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required.
- Certain products such as personal care items, perishable goods, or clearance items may not be eligible.
3. Non-Returnable Items
The following cannot be returned:
- Gift cards or promotional items.
- Opened or used personal care/health products.
- Items marked “Final Sale.”
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection.
- Approved refunds will be processed to your original method of payment within 7–10 business days.
- Shipping fees (if any) are non-refundable.
5. Exchanges
- Exchanges are only available for defective or damaged items.
- If you need to exchange an item, contact us within the return period.
6. Return Shipping
- Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
- We recommend using a trackable shipping service to ensure your return is received.
7. How to Request a Return
To initiate a return, please contact our support team:
📧 Email: [email protected]
📞 Phone: +44 208 521 0629
Provide your order number, reason for return, and any relevant photos (for damaged or defective products).
8. Questions
If you have any questions about this Returns Policy, feel free to contact us at:
📧 Email: [email protected]
📞 Phone: +44 208 521 0629
📍 Address: 69 Orford Rd, London E17 9NJ, United Kingdom
